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Assessments and Surveys
Showing 1 to 15 of 144 results Save | Export
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Pomerantz, Jeffrey; Mon, Lorri; McClure, Charles R. – portal: Libraries and the Academy, 2008
This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…
Descriptors: Reference Services, Libraries, Library Science, Librarians
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Bertot, John Carlo; McClure, Charles R.; Jaeger, Paul T. – Library Quarterly, 2008
Public libraries have evolved into a primary source of Internet access in many communities, generating wide-ranging impacts in the communities that public libraries serve. Based on the findings of the 2007 Public Libraries and the Internet study, this article examines the ways in which the Internet access delivered by public libraries affects…
Descriptors: Public Libraries, Internet, Access to Computers, Library Services
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Mandel, Lauren H.; Bishop, Bradley Wade; McClure, Charles R.; Bertot, John Carlo; Jaeger, Paul T. – Government Information Quarterly, 2010
U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…
Descriptors: Research Needs, Public Libraries, Telecommunications, Internet
Ryan, Joe; McClure, Charles R. – Online Submission, 2003
Ryan Information Management conducted a return on investment (ROI) study of the economic value of the Hawaii State Public Library System (HSPLS) and identified potential additional sources of operating revenue. HSPLS economic value was examined from four viewpoints, HSPLS: direct economic impact, market value, peer comparison and value to library…
Descriptors: Economic Impact, Program Effectiveness, Public Libraries, Library Services
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Mon, Lorri; Bishop, Bradley Wade; McClure, Charles R.; McGilvray, Jessica; Most, Linda; Milas, Theodore Patrick; Snead, John T. – Library Quarterly, 2009
This article explores the geography of virtual questioning by using geographic information systems to study activity within the Florida Electronic Library "Ask a Librarian" collaborative chat service. Researchers mapped participating libraries throughout the state of Florida that served as virtual "entry portals" for users as…
Descriptors: Geographic Information Systems, Electronic Libraries, Reference Services, Synchronous Communication
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Shim, Wonsik; McClure, Charles R. – College & Research Libraries, 2002
Reports results from the Association of Research Libraries (ARL) E-Metrics study to investigate issues associated with the usage statistics provided by database vendors. Considers standardization of key usage statistics and reporting format and validation of reported statistics; and offers recommendations for libraries and calls for continuous…
Descriptors: Academic Libraries, Cooperation, Databases, Higher Education
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Shim, Wonsik; McClure, Charles R. – portal: Libraries and the Academy, 2002
Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…
Descriptors: Academic Libraries, Data Collection, Electronic Libraries, Higher Education
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Bertot, John Carlo; McClure, Charles R. – Library Trends, 2003
Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…
Descriptors: Computer Networks, Evaluation Methods, Libraries, Library Administration
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Jaeger, Paul T.; Bertot, John Carlo; McClure, Charles R.; Langa, Lesley A. – Government Information Quarterly, 2006
The provision of public Internet access and related networked services by public libraries is affected by a number of information policy issues. This article analyzes the policy dimensions of Internet connectivity in public libraries in light of the data and findings from a national survey of public libraries conducted by the authors of this…
Descriptors: Internet, Public Libraries, Access to Information, Information Policy
Bertot, John Carlo; Jaeger, Paul T.; Langa, Lesley A.; McClure, Charles R. – Library Journal, 2006
Public access to the Internet and computers is transforming public libraries into de facto e-government access points, for such disparate services as disaster relief, Medicare drug plans, and even benefits for children and families. This new role for public libraries is not just user-initiated. Government agencies now refer people to public…
Descriptors: Public Libraries, Public Agencies, Library Services, Financial Support
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Moen, William E.; Oguz, Fatih; McClure, Charles R. – Library Quarterly, 2004
This article describes a research and development project the objective of which was to develop a means to produce standardized statewide usage data made available from the Texas State Library and Archives Commission. Using a range of data collection and evaluation methods, the project staff determined that there were significant problems in…
Descriptors: Government Libraries, Standard Setting, Metadata, Information Retrieval
Gross, Melissa; McClure, Charles R. – 2001
The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…
Descriptors: Information Management, Information Networks, Information Services, Information Technology
Bertot, John Carlo; McClure, Charles R. – 2002
This study updated statistics about public library outlet and system Internet connectivity and network services using the 1997 public library dataset produced by the National Center for Education Statistics through the Federal-State Cooperative System. Using geographic information system-based techniques, a research team at the Florida State…
Descriptors: Access to Information, Internet, Library Services, Library Surveys
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Fraser, Bruce T.; McClure, Charles R. – portal: Libraries and the Academy, 2002
Discussion of the ARL (Association of Research Libraries) E-Metrics project focuses on understanding how academic libraries might specify, produce, and assess institutional outcomes. Offers a framework for approaching the outcomes assessment process and suggests that multiple approaches to assessment are needed for an assessment of libraries in…
Descriptors: Academic Libraries, Evaluation Methods, Evaluation Needs, Higher Education
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Tomasello, Tami K.; McClure, Charles R. – Public Library Quarterly, 2002
Discusses ways of providing Internet access to the general public and analyzes eight models currently in use: public schools, public libraries, cybermobiles, public housing, community technology centers, community networks, kiosks, and cyber cafes. Concludes that public libraries may wish to develop collaborative strategies with other…
Descriptors: Community Information Services, Disadvantaged, Elementary Secondary Education, Internet
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