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Gallifa, Josep; Batalle, Pere – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…
Descriptors: Foreign Countries, Multicampus Colleges, Case Studies, Educational Quality
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Gallifa, Josep; Garriga, Jordi – Perspectives in Education, 2010
Research into the acquisition of generic competences was carried out with the undergraduate social science programmes offered by the Ramon Llull University, Barcelona (Spain). For these programmes an innovative methodology called "cross-course seminars" has been developed. Its focus is, amongst others, on developing generic competences.…
Descriptors: Higher Education, Social Sciences, Foreign Countries, Methods
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Gallifa, Josep – Tertiary Education and Management, 2009
This paper presents an institutional research on service quality conducted to analyze the students' motives and influences on their selection of studies and university. The research was carried out by collecting data from first-year students in a multi-campus system where institutions are independent in their recruitment strategies. Results from…
Descriptors: Institutional Research, Foreign Countries, Student Attitudes, College Choice