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ERIC Number: ED591952
Record Type: Non-Journal
Publication Date: 2019-Jan
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2614-8846
Mahasantri Satisfaction towards the University Boarding School: A Service Quality Approach in Islamic Higher Education
Dalimunthe, R. Nadia R. P.; Nurwanti, Dahlya Indra; Muhtar, Siti Nuraeni; Hilaliyah, Nurul
Online Submission, Islamic Management: Jurnal Manajemen Pendidikan Islam v2 n1 p71-82 Jan 2019
Mahasantri (an Islamic university students) is an agent for Islamic Higher Education Institution to face the Moderate Islam Malay Era. In Indonesia, for example, there is a university boarding school program for Mahasantri to improve their personality and competence. This study is trying to find out whether the program has been aligned with their satisfaction. One of service they received in the boarding is English Language Learning program. They are going to be interviewed about their satisfaction toward the program. Then, the interview result will be analyzed to generate the satisfaction indicator referring to five dimensions of Service Quality (SQ) by Parasuraman and Berry (1991).
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indonesia