The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten-12th grade and to students in grades 4-12. For the 2010-2011 survey, 19,861 sponsors and 27,514 4th-12th grade students responded to the survey. These statistics represent an approximate response rate of 24% of eligible sponsors (down 1% from the previous survey) and 57% of eligible students (down 18% from the previous survey). Participation was voluntary and maximum participation was encouraged in order to obtain reliable and valid data. Questions posed in the survey related to school issues such as overall education, assessment, technology, student support, and communication. [For "DoDEA 2010-11 Customer Satisfaction Survey. Executive Summary," see ED529469.]