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Jankowska, Maria Anna; Hertel, Karen; Young, Nancy J. – portal: Libraries and the Academy, 2006
The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…
Descriptors: Strategic Planning, Graduate Students, User Satisfaction (Information), Benchmarking