ERIC Number: EJ1200875
Record Type: Journal
Publication Date: 2019
Abstractor: As Provided
Information Sought by Prospective Students from Social Media Electronic Word-of-Mouth during the University Choice Process
Le, Tri D.; Dobele, Angela R.; Robinson, Linda J.
Journal of Higher Education Policy and Management, v41 n1 p18-34 2019
Universities are increasingly utilising social media for student recruitment, the most highly used channel for prospective students. However, research on information gathering and electronic word-of-mouth (eWOM)-seeking behaviours on social media is generally absent. This paper explores the information sought by prospective students on social media, by analysing data from actual conversations on Quora, a social media question-and-answer site. Content analysis of 865 questions was conducted to examine the information regarding the factors students seek when selecting a university. The findings report information requirements on five major dimensions, namely reputation, career prospect, learning and leaching, administration and student life. This paper contributes to higher education literature by revealing the university information search factors students most commonly seek on social media, utilising a unique data source derived from actual online questions. Through understanding the eWOM-seeking behaviours of prospective students, universities can more accurately target their social media content.
Descriptors: College Choice, Information Seeking, Student Recruitment, Social Media, Reputation, Career Development, Higher Education, Admission Criteria, Teaching Methods, Decision Making, Computer Mediated Communication, Foreign Countries, Educational Quality, Web Sites
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Publication Type: Journal Articles; Reports - Research; Information Analyses
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Australia