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Lopez Rivera, Ibrahim – ProQuest LLC, 2016
Developing online trust is crucial for e-commerce vendors in order to attract consumers and develop long-term relationships with existing ones. We intended to investigate if consumers from different generational cohorts differ on how they develop online trust when utilizing e-commerce websites. Through the analysis of empirical data collected from…
Descriptors: Internet, Business, Trust (Psychology), Consumer Economics
Erickson, Lisa B. – ProQuest LLC, 2013
In today's connected world, the reach of the Internet and collaborative social media tools have opened up new opportunities for individuals, regardless of their location, to share their knowledge, expertise, and creativity with others. These tools have also opened up opportunities for organizations to connect with new sources of innovation to…
Descriptors: Electronic Publishing, Collaborative Writing, Web Sites, Group Experience
Hyman, Jack Alan – ProQuest LLC, 2012
An increasing number of technologies and applications have begun to focus on mobile computing and the wireless Web as a way to conduct commerce-oriented transactions. M-commerce Websites that are usability friendly must emphasize information quality, system quality, and service quality, as these are proxy measures to mobile commerce user…
Descriptors: Web Sites, Usability, Internet, Telecommunications
Park, So Ra – ProQuest LLC, 2012
Customers' experiential value is based on holistic experience customers would have when they interact with a product/service. Experiential value is defined as "relativistic preference characterizing a subject's experience with some object" (Holbrook, 1994). Internet is characterized for interactivity and it should have a role in…
Descriptors: Internet, Purchasing, Business, Web Sites
Shaheen, Amer N. – ProQuest LLC, 2011
This research investigated Electronic Service Quality (E-SQ) features that contribute to customer satisfaction in an online environment. The aim was to develop an approach which improves E-CRM processes and enhances online customer satisfaction. The research design adopted mixed methods involving qualitative and quantitative methods to…
Descriptors: Internet, Design, Web Sites, Business
Kuehn, Kathleen M. – ProQuest LLC, 2011
Over the past few years, content developers searching for new markets have found a potentially lucrative consumer base in local and location-based services as new media platforms have begun to "expand" their focus to hyper-local place-based communities. This shift to "local 2.0" has given birth to "local listing sites," an emerging social medium…
Descriptors: Organizational Culture, Business, Discourse Analysis, Social Networks
Dragut, Eduard Constantin – ProQuest LLC, 2010
An increasing number of Web sites expose their content via query interfaces, many of them offering the same type of products/services (e.g., flight tickets, car rental/purchasing). They constitute the so-called "Deep Web". Accessing the content on the Deep Web has been a long-standing challenge for the database community. For a user interested in…
Descriptors: Internet, Web Sites, Search Engines, Information Retrieval
Awan, Mahmood A. – ProQuest LLC, 2010
With the emergence of the Internet and the World Wide Web, economic conditions and business practices have been fundamentally reshaped. The Internet is believed to promote the rapid internationalization of companies, particularly small and medium enterprises (SME). The purpose of this quantitative study was to study the affect of Electronic…
Descriptors: Foreign Countries, Barriers, Computer Use, Small Businesses
Jeon, Myunghee – ProQuest LLC, 2009
Customer loyalty on websites, "e-loyalty", is reflected on customer behavior, regardless of online or offline business. Specifically, it is believed that customer loyalty on a website is strongly associated with website service quality. This study rigorously reviewed previously reported research in the website service quality dimensions and…
Descriptors: Baby Boomers, Intention, Age Differences, Marketing