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Tsuji, Keita; To, Haruna; Hara, Atsuyuki – Online Submission, 2011
We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…
Descriptors: Foreign Countries, Public Libraries, Reference Services, Library Services
Cohen, Arlene, Ed. – Online Submission, 2006
This publication follows the tradition of publishing selected papers from PIALA annual conferences, however, for the first time, two PIALA conferences (PIALA 2004 and PIALA 2005) are published in one volume, containing papers from both events. Both conferences featured papers by local Micronesian and Pacific Islands experts, as well as presenters…
Descriptors: Foreign Countries, Government Libraries, Academic Libraries, Library Personnel