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Chen, Charlie C.; Vannoy, Sandra – Contemporary Educational Technology, 2013
Voice over Internet Protocol- (VoIP) enabled online learning service providers struggling with high attrition rates and low customer loyalty issues despite VoIP's high degree of system fit for online global learning applications. Effective solutions to this prevalent problem rely on the understanding of system quality, information quality, and…
Descriptors: Factor Analysis, Correlation, Item Analysis, Hypothesis Testing