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Power, June L. – Journal of Access Services, 2012
It's been well documented in a number of articles regarding the contemporary library patron that with the rise in mobile computing and smart phone technology, patrons are looking for fast and easy service from whichever technological avenue they are using to access library services. Libraries are responding with increasing numbers of online…
Descriptors: Libraries, Library Services, Users (Information), Synchronous Communication
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Arya, Harsh Bardhan; Mishra, J. K. – Journal of Library & Information Services In Distance Learning, 2011
This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…
Descriptors: Libraries, Reference Services, Library Services, Electronic Libraries
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Powers, Amanda Clay; Shedd, Julie; Hill, Clay – Journal of Web Librarianship, 2011
Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…
Descriptors: Grounded Theory, Web Sites, Research Libraries, Word Frequency
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Sekyere, Kwabena – Journal of Library & Information Services In Distance Learning, 2011
As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…
Descriptors: Academic Libraries, Foreign Countries, Reference Services, Technology Uses in Education
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McLean, C. D. – Knowledge Quest, 2010
At the beginning of last year the assistant Middle Division director at the Berkeley Preparatory School challenged his faculty to collaborate with at least one teacher from another department in the division for a portion of one unit. Because the challenge was given at the beginning of the school year, it was received with trepidation, but, after…
Descriptors: Social Networks, Advanced Placement Programs, Librarian Teacher Cooperation, Internet
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Powers, Anne – Community & Junior College Libraries, 2010
A survey of community college librarians in California reveals that the nature of reference service required of them, limitations on budget, staffing, technical support, resources, decision-making ability, and professional development opportunities, affect their professional attitudes. Librarians see reference service as primarily a teaching role.…
Descriptors: Community Colleges, Reference Services, Librarians, Anxiety