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ERIC Number: EJ826799
Record Type: Journal
Publication Date: 2009
Pages: 6
Abstractor: ERIC
ISSN: ISSN-1080-5699
Enterprise Networking Web Sites and Organizational Communication in Australia
Zhang, Allee M.; Zhu, Yunxia; Hildebrandt, Herbert
Business Communication Quarterly, v72 n1 p114-119 2009
This article aims to report initial findings about networking in organizational settings in Australia through the use of enterprise social software. According to Gray and Honick (2008), enterprise social software (also known as Enterprise 2.0) is a term describing social software used in businesses and enterprises. It includes such tools as blogging, people search, social network analysis, tagging, wikis, and collaboration/groupware. In this article, the authors define social networking Web sites as those enterprise social software used in company intranets and other software and communication platforms. Their goal is tripartite: First, briefly introduce one relevant theory of how knowledge can be created and disseminated. Second, in light of that theory, they review modern types of enterprise tools such as blogs, wikis, and podcasts for networking and knowledge creating/sharing in organizations. And third, they summarize the major preliminary findings from 12 interviews with professional services firms KPMG and Accenture and the National Australia Bank (NAB), one of the largest banks in Australia. Their interviews were conducted with IT analysts, IT consultants, and risk managers, all of whom had experience using these networking Web sites. In sum, their preliminary interview results indicate that the use of enterprise social software in organizations facilitates knowledge collection, discovery, building, and sharing and, most importantly, points to a positive cyclic model of knowledge creation.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia