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Ennis, Lisa A.; Tims, Randy S. – Computers in Libraries, 2012
This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…
Descriptors: Library Materials, Internet, Library Services, Technical Support
Williams, Berika S. – Computers in Libraries, 2012
How will your library serve mobile device users? By building apps from scratch? By offering entirely separate content? Or by modifying your site for mobile devices? This author found that the best fit for a joint library serving Victoria College and the University of Houston-Victoria was to build a mobile website in HTML and CSS using mobile…
Descriptors: Internet, Library Services, Handheld Devices, Web Sites
Spitzer, Stephan – Computers in Libraries, 2012
The fact that people now live in a world of abundant portable electronic devices is important to any organization that maintains a web presence, including libraries. No longer tied to a desktop, the patrons' netbooks, tablets, ebook readers, and, of course, cellphones all become potential tools for remote access to library content. About a year…
Descriptors: Learning Resources Centers, Internet, Educational Resources, Libraries
Kumaran, Maha; Geary, Joe – Computers in Libraries, 2011
Technology has transformed libraries. There are digital libraries, electronic collections, online databases and catalogs, ebooks, downloadable books, and much more. With free technology such as social websites, newspaper collections, downloadable online calendars, clocks and sticky notes, online scheduling, online document sharing, and online…
Descriptors: Electronic Libraries, Internet, Librarians, Library Services
Tidal, Junior – Computers in Libraries, 2011
Many libraries have developed mobile versions of their websites. In order to understand their users, web developers have conducted both usability tests and focus groups, yet analytical software and web server logs can also be used to better understand users. Using data collected from these tools, the Ursula C. Schwerin Library has made informed…
Descriptors: Focus Groups, Computer Software, Internet, Library Services
Kiyotake, Cynthia – Computers in Libraries, 2010
Since launching its first website in 1997, the Arapahoe Library District (ALD) has constantly looked at ways to review and renew this vital tool for patrons. This article focuses on the process of redesigning the ALD website--the steps taken and decisions made in order to create a site that incorporates interactive elements and patron input and…
Descriptors: Interaction, Internet, Web Sites, Library Automation
Pretlow, Cassi; Jayroe, Tina – Computers in Libraries, 2010
In this article, the authors share how cloud-based applications, such as Google Calendar, Wikidot, Google Docs, Google Sites, YouTube, and Craigslist, played a big part in the success of their plan of implementing a technology training program for customers and employees. A few years ago the Denver Public Library, where the authors work, developed…
Descriptors: Teaching Methods, Employees, Public Libraries, Computer Literacy
Breeding, Marshall – Computers in Libraries, 2009
Throughout the history of library automation, the author has seen a steady advancement toward more open systems. In the early days of library automation, when proprietary systems dominated, the need for standards was paramount since other means of inter-operability and data exchange weren't possible. Today's focus on Application Programming…
Descriptors: Libraries, Library Automation, Computer Software, Access to Information
Fagan, Jody Condit – Computers in Libraries, 2009
Far more people are familiar with their local public or college library facility than their library's website and online resources. In fact, according to a recent survey, 96% of Americans said they had visited a library in person, but less than one-third have visited their online library. Since everyone agrees that online library resources are…
Descriptors: Search Engines, Marketing, Electronic Libraries, College Libraries
Bardyn, Tania P. – Computers in Libraries, 2009
Library blogs exchange information and ideas on everything from the everyday, such as library services, to the profound, such as values held by librarians (high-quality reliable resources, academic freedom, open access, and so on). According to medical librarians who maintain library blogs, a typical month includes two to four contributors writing…
Descriptors: Web Sites, Electronic Publishing, Academic Freedom, Library Administration
Griggs, Kim – Computers in Libraries, 2009
Oregon State University (OSU) libraries, where the author serves as lead programmer, have developed a tool to make it easier for librarians to build and maintain interactive course assignment pages (ICAPs) and subject research guides (SRGs). That tool, Library a la Carte, enables librarians with minimal technical expertise to create dynamic…
Descriptors: Internet, Library Automation, Library Development, Library Services
Moreland, Sharon – Computers in Libraries, 2009
In this article, the author, a technology consultant for the Northeast Kansas Library System (NEKLS), shares the story of how the Kansas Library on the Web (KLOW) program was created. KLOW's story begins with the initial startup fund finding and the enthusiasm of the six pilot libraries. The middle of the story has to do with building a flexible,…
Descriptors: Internet, Libraries, Library Networks, Web Sites