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Ennis, Lisa A.; Tims, Randy S. – Computers in Libraries, 2012
This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…
Descriptors: Library Materials, Internet, Library Services, Technical Support
Williams, Berika S. – Computers in Libraries, 2012
How will your library serve mobile device users? By building apps from scratch? By offering entirely separate content? Or by modifying your site for mobile devices? This author found that the best fit for a joint library serving Victoria College and the University of Houston-Victoria was to build a mobile website in HTML and CSS using mobile…
Descriptors: Internet, Library Services, Handheld Devices, Web Sites
Spitzer, Stephan – Computers in Libraries, 2012
The fact that people now live in a world of abundant portable electronic devices is important to any organization that maintains a web presence, including libraries. No longer tied to a desktop, the patrons' netbooks, tablets, ebook readers, and, of course, cellphones all become potential tools for remote access to library content. About a year…
Descriptors: Learning Resources Centers, Internet, Educational Resources, Libraries
Pressley, Lauren; Gilbertson, Kevin – Computers in Libraries, 2011
People see challenges to libraries in funding, in ebooks, and in the internet. However, in this information-rich age, librarians' roles are even more important. They are information experts. They know how to think about the changing information environment, and they know the impact--both positive and negative--it can have on people whose jobs…
Descriptors: Expertise, Libraries, Information Literacy, Internet
Kumaran, Maha; Geary, Joe – Computers in Libraries, 2011
Technology has transformed libraries. There are digital libraries, electronic collections, online databases and catalogs, ebooks, downloadable books, and much more. With free technology such as social websites, newspaper collections, downloadable online calendars, clocks and sticky notes, online scheduling, online document sharing, and online…
Descriptors: Electronic Libraries, Internet, Librarians, Library Services
Tidal, Junior – Computers in Libraries, 2011
Many libraries have developed mobile versions of their websites. In order to understand their users, web developers have conducted both usability tests and focus groups, yet analytical software and web server logs can also be used to better understand users. Using data collected from these tools, the Ursula C. Schwerin Library has made informed…
Descriptors: Focus Groups, Computer Software, Internet, Library Services
Tong, Qi (Helen) – Computers in Libraries, 2009
The U.S. Geological Survey (USGS) Library, where the author serves as the digital services librarian, is increasingly challenged to make it easier for users to find information from many heterogeneous information sources. Information is scattered throughout different software applications (i.e., library catalog, federated search engine, link…
Descriptors: Search Engines, Engines, Information Sources, Internet
Cvetkovic, Milica – Computers in Libraries, 2009
When people look back at the World Wide Web of 1996, there can be no doubt that today's web is better and more useful. Hyperlinking webpages and bookmarking were two of the most important aspects of the Web 1.0 world. Soon, though, usability and sharing became very high priorities, and Web 2.0 evolved. Information published in the Web 2.0 world…
Descriptors: Internet, Librarians, Social Networks, Educational Change
Lietzau, Zeth – Computers in Libraries, 2009
In the last few years, technology-savvy librarians have begun turning their attention to a host of new tools to connect with their users and colleagues. The umbrella term for these new technologies--Web 2.0--began gaining traction in 2004. Many librarians were quick to embrace the new wave of technology. Early adopting libraries used blogs to…
Descriptors: Web Sites, Library Research, Electronic Publishing, Government Libraries
Bardyn, Tania P. – Computers in Libraries, 2009
Library blogs exchange information and ideas on everything from the everyday, such as library services, to the profound, such as values held by librarians (high-quality reliable resources, academic freedom, open access, and so on). According to medical librarians who maintain library blogs, a typical month includes two to four contributors writing…
Descriptors: Web Sites, Electronic Publishing, Academic Freedom, Library Administration