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ERIC Number: EJ970416
Record Type: Journal
Publication Date: 2012
Pages: 6
Abstractor: As Provided
ISSN: ISSN-0276-3915
Strategies for Helping Patrons when a Line Forms at the Reference Desk
Sheehan, Peter
Community & Junior College Libraries, v18 n1 p13-18 2012
Librarians who staff the reference desk at a community college are familiar with the moments when multiple patrons need assistance concurrently. Their needs can vary from technical issues to directional questions, such as the location of the restroom, to deeper reference questions that require the librarian's time and focused attention to conduct a reference interview and a thorough search. Balancing these multiple demands can be daunting to the new professional and frustrating to the seasoned veteran. The following article offers potential strategies for librarians who may encounter these spikes in activity.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Two Year Colleges
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A