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ERIC Number: EJ825207
Record Type: Journal
Publication Date: 2009-Jan
Pages: 32
Abstractor: As Provided
ISSN: ISSN-1531-2542
Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
Eakin, Lori; Pomerantz, Jeffrey
portal: Libraries and the Academy, v9 n1 p133-164 Jan 2009
Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This cost model is a systematic description of all expenses incurred by a library in providing virtual reference service as part of a collaborative. (Contains 54 notes and 3 figures.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A