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Arya, Harsh Bardhan; Mishra, J. K. – Journal of Library & Information Services In Distance Learning, 2011
This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…
Descriptors: Libraries, Reference Services, Library Services, Electronic Libraries
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Ovadia, Steven – Behavioral & Social Sciences Librarian, 2011
Quora (www.quora.com) is a contemporary, web-based take on reference. Users post questions within Quora and other users answer the questions. Users can vote for and against answers (or not vote at all). It is users asking questions of friends and strangers and then sorting through the results. If the model sounds familiar, it's because it is.…
Descriptors: Electronic Mail, Internet, Users (Information), Libraries
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Powers, Amanda Clay; Shedd, Julie; Hill, Clay – Journal of Web Librarianship, 2011
Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…
Descriptors: Grounded Theory, Web Sites, Research Libraries, Word Frequency
Connaway, Lynn Silipigni; Radford, Marie L. – OCLC Online Computer Library Center, Inc., 2011
As individuals become more and more comfortable mediating all kinds of situations online and through various technologies, their virtual selves increasingly overlap their "real" lives. Posting a "happy birthday!" message on Facebook is as automatic as dropping a card in the mail. E-mailing relevant links to co-workers happens as naturally as…
Descriptors: Internet, Information Seeking, Reference Materials, Reference Services