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Arya, Harsh Bardhan; Mishra, J. K. – Journal of Library & Information Services In Distance Learning, 2011
This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…
Descriptors: Libraries, Reference Services, Library Services, Electronic Libraries
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Ovadia, Steven – Behavioral & Social Sciences Librarian, 2011
Quora (www.quora.com) is a contemporary, web-based take on reference. Users post questions within Quora and other users answer the questions. Users can vote for and against answers (or not vote at all). It is users asking questions of friends and strangers and then sorting through the results. If the model sounds familiar, it's because it is.…
Descriptors: Electronic Mail, Internet, Users (Information), Libraries
Kumaran, Maha; Geary, Joe – Computers in Libraries, 2011
Technology has transformed libraries. There are digital libraries, electronic collections, online databases and catalogs, ebooks, downloadable books, and much more. With free technology such as social websites, newspaper collections, downloadable online calendars, clocks and sticky notes, online scheduling, online document sharing, and online…
Descriptors: Electronic Libraries, Internet, Librarians, Library Services
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Powers, Amanda Clay; Shedd, Julie; Hill, Clay – Journal of Web Librarianship, 2011
Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…
Descriptors: Grounded Theory, Web Sites, Research Libraries, Word Frequency
Connaway, Lynn Silipigni; Radford, Marie L. – OCLC Online Computer Library Center, Inc., 2011
As individuals become more and more comfortable mediating all kinds of situations online and through various technologies, their virtual selves increasingly overlap their "real" lives. Posting a "happy birthday!" message on Facebook is as automatic as dropping a card in the mail. E-mailing relevant links to co-workers happens as naturally as…
Descriptors: Internet, Information Seeking, Reference Materials, Reference Services
Weldon, Lorette S. J. – Computers in Libraries, 2009
Information professionals need to be reachable through email (through cell phones, laptops, Treos, and BlackBerries) and customers' questions have to be answered in "real time," meaning that once the question is sent, an answer is expected that moment. A library in a Google environment allows this to happen. It also allows the information…
Descriptors: Electronic Libraries, Information Scientists, Computer Mediated Communication, Internet