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Nicol, Erica Carlson; O'English, Mark – portal: Libraries and the Academy, 2012
Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report…
Descriptors: Educational Environment, Internet, Academic Libraries, Web Sites
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Holobar, J. Christopher; Marshall, Andrew – portal: Libraries and the Academy, 2011
This study examines the process of requesting copyright permissions through the Copyright Clearance Center's (CCC) pay-per-use service for electronic course reserves at the Penn State University Libraries in 2008. The authors investigate the efficiency of this process as a function of the percentage of permission requests successfully mediated by…
Descriptors: Copyrights, Research Libraries, Academic Libraries, Internet
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Dougan, Kirstin – portal: Libraries and the Academy, 2010
The Internet has changed how scholars perform their research. With more and more content available online that is fully searchable (often even for free), it is not surprising that students and others may turn there first before coming to the library. This study aims to identify the utility of three of the largest free access points to print…
Descriptors: Music, Internet, Library Materials, Music Education
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Eakin, Lori; Pomerantz, Jeffrey – portal: Libraries and the Academy, 2009
Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…
Descriptors: Public Libraries, Economic Factors, Reference Services, Costs