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Collins, Susan L. – Public Services Quarterly, 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…
Descriptors: Research Libraries, Reference Services, Electronic Mail, Delivery Systems
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Thomsett-Scott, Beth; Reese, Patricia E. – Public Services Quarterly, 2006
The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions.…
Descriptors: Library Services, Reference Services, Interviews, Questioning Techniques