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Montgomery, Susan E. – Public Services Quarterly, 2010
College students today are spending more time online accessing information and connecting with each other. Libraries and librarians have made changes in their collections and services so as to be easily available and accessible in the online world. Embedding a librarian in a course enhances student learning by connecting students with reliable…
Descriptors: Library Services, Academic Libraries, Library Instruction, Outreach Programs
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Bell, Colleen – Public Services Quarterly, 2006
What would it take for libraries to provide their patrons with the same kind of success in finding information using their resources as they achieve with Google, and as quickly? This author asserts that the answer is not that complicated: be more like Google, and then move beyond Google. With the technology available right now, this is not an…
Descriptors: Web Sites, Academic Libraries, Internet, Library Services
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Bivens-Tatum, Wayne – Public Services Quarterly, 2006
This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…
Descriptors: Library Services, Reference Services, Evaluation Methods, Annotated Bibliographies
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Collins, Susan L. – Public Services Quarterly, 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…
Descriptors: Research Libraries, Reference Services, Electronic Mail, Delivery Systems
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Thomsett-Scott, Beth; Reese, Patricia E. – Public Services Quarterly, 2006
The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions.…
Descriptors: Library Services, Reference Services, Interviews, Questioning Techniques
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Cranston, Catherine L.; Level, Allison V. – Public Services Quarterly, 2006
Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive…
Descriptors: Academic Libraries, Reference Services, Library Instruction, Integrated Activities