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Diaz, Russell – Campus Technology, 2009
In 2006, when the author joined the staff at Dominican College (New York), he discovered that the network, computers, and IT contracts were in sorry shape. He also found that this kind of condition is common in small colleges. Such a state of affairs is usually brought about by the unrelenting demands placed on small IT staffs. IT staffers at…
Descriptors: School Business Relationship, Small Colleges, Information Technology, Computer Networks
Demski, Jennifer – Campus Technology, 2009
This article describes how centralized presentation control systems enable IT support staff to monitor equipment and assist end users more efficiently. At Temple University, 70 percent of the classrooms are equipped with an AMX touch panel, linked via a Netlink controller to an in-classroom computer, projector, DVD/VCR player, and speakers. The…
Descriptors: Internet, Technological Advancement, Technology Uses in Education, Computer Uses in Education
Heid, Susan D. – Campus Technology, 2007
A community college IT manager or director tries to keep business relationships at arm's length when he deals with hardware vendors. Possibly, he has little interaction with vendors, or if he does, maybe he prefers to simply bounce from vendor to vendor if service, support, or performance is disappointing. (In the minds of many IT managers, the…
Descriptors: Interaction, Vendors, Community Colleges, Higher Education
Briggs, Linda L. – Campus Technology, 2006
"I saved my presentation in my personal drive on the server last night, but now I can't find it. It just seems to be gone. Can you get it back?" "It looks like the mail server is corrupted. When was the last backup?" These sorts of questions, whether from faculty, students, or IT staff, can be an IT nightmare, or they can set…
Descriptors: Computer Peripherals, Client Server Architecture, Information Technology, Higher Education