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Showing 121 to 135 of 326 results Save | Export
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Archer, Norm; Yuan, Yufei – Internet Research, 2000
Since the core of e-commerce is information and communications, support for managing customer relationships is available to those who know how to use it. Discusses how technology can be used to encourage and facilitate customer-business relationships. Shows through a customer relationship life cycle model how the management of related procurement…
Descriptors: Business, Communication (Thought Transfer), Information Technology, Interaction
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Sproule, Susan; Archer, Norm – Internet Research, 2000
Software agents are computer programs that run in the background and perform tasks autonomously as delegated by the user. This paper blends models from marketing research and findings from the field of decision support systems to build a framework for the design of software agents to support in e-commerce buying applications. (Contains 35…
Descriptors: Computer Mediated Communication, Computer Simulation, Computer Software Development, Decision Making
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Kim, Henry M. – Internet Research, 2000
An enterprise model, a computational model of knowledge about an enterprise, is a useful tool for integrated decision-making by e-commerce suppliers and customers. Sharable knowledge, once represented in an enterprise model, can be integrated by the modeled enterprise's e-commerce partners. Presents background on enterprise modeling, followed by…
Descriptors: Business, Computer Simulation, Decision Making, Modeling (Psychology)
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Kolesar, Mark B.; Galbraith, R. Wayne – Internet Research, 2000
Applying a body of theory and empirical research in the study of customer loyalty drivers in the services sector, this paper sets out a number of marketing and Web site design implications for e-retailers. It then suggests several means by which e-retailers can manage customer perceptions to increase sales and develop greater customer loyalty.…
Descriptors: Design, Internet, Marketing, Online Systems
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Hasan, Helen; Tibbits, Hendrika – Internet Research, 2000
The balanced scorecard is a formal management technique built on the premise that measurement is a prerequisite to strategic management. A case study of the implementation of the balanced scorecard in a public utility is analyzed to suggest how the basic concepts and philosophy of the balanced scorecard can be retained in its adaptation to the…
Descriptors: Administration, Business, Case Studies, Management Systems
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Wang, Shouhong – Internet Research, 2000
Shifting between different linkages of the partners for satisfying a need is the major characteristic of the virtual organization, and meta-management beyond the individual organizational level must be applied in order to optimize the benefit for the entire organizational network. Presents a meta-management support framework based on the…
Descriptors: Administration, Business, Computer Networks, Information Technology
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Vijayasarathy, Leo R.; Jones, Joseph M. – Internet Research, 2000
Findings of an empirical study that compared individuals' attitudes and intentions to shop using print and Internet catalogs suggest that individuals perceived differences between the two catalog media on the shopping factors of reliability, tangibility, and consumer risk. Product value, pre-order information, post-selection information, shopping…
Descriptors: Comparative Analysis, Computer Attitudes, Internet, Nonprint Media
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Massey, Brian L. – Internet Research, 2000
Market-based and press-freedom variables were tested as predictors of "interactive" online journalism at the Web companions of 17 English-language Asian newspapers. A multidimensional conception of interactivity was used in the analysis. Findings suggest that market-based variables predict only certain facets of an online newspaper's…
Descriptors: Information Networks, Information Sources, Interpersonal Communication, Journalism
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Maule, R. William – Internet Research, 2000
This project established a metacognitive research and development framework (MRDF) and production process for the development of Web-based instructional science programming for early elementary and at-risk students. Mapped cognitive variables to metacognitive learning strategies for those variables, to metadata for the instructional design of the…
Descriptors: Cognitive Mapping, Computer Assisted Instruction, Computer Software Development, Courseware
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Bontis, Nick; De Castro, Akemi – Internet Research, 2000
Summarizes some key findings of academic papers presented at the First World Congress on the Management of Electronic Commerce (January, 2000, Hamilton, Ontario, Canada). Outlines two meta-management issues that surfaced: taking a strategic approach to Internet ventures and considering infrastructure design during implementation. Highlights…
Descriptors: Administration, Business, Business Education, Conferences
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Wang, Fang; Head, Milena; Archer, Norm – Internet Research, 2000
Discusses the effects of the Web on marketing practices. Introduces the concept and theory of relationship marketing. The relationship network concept, which typically is only applied to the business-to-business market, is discussed within the business-to-consumer market, and a new relationship-building model for the Web marketplace is proposed.…
Descriptors: Business, Interaction, Marketing, Models
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Janssen, Marijn; Sol, Henk G. – Internet Research, 2000
Presents a business engineering methodology that supports the identification of electronic intermediary roles in the electronic value chain. The goal of this methodology is to give stakeholders insight into their current, and possible alternative, situations by means of visualization, to evaluate the added value of business models using…
Descriptors: Business, Computer Mediated Communication, Modeling (Psychology), Models
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Tovstiga, George; Fantner, Ernest J. – Internet Research, 2000
Examines implications of the networked economy for e-commerce business start-ups. Revisits the notion of "value" and "value creation" in a network context. Examines "value" relative to technological innovation. Looks at implications of the network environment for the organization and transformation of the enterprise's…
Descriptors: Business, Development, Economics, Information Technology
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Applebee, Ann; Clayton, Peter; Pascoe, Celina; Bruce, Harry – Internet Research, 2000
Reports on a nationwide quantitative survey of academic staff use of the Internet in Australia. Topics include reasons for a mailed survey; daily use of email; access to the internet via remote dial-in services; technical support provided to academics; opportunities for further research; and implications for university administrators. (Author/LRW)
Descriptors: College Administration, Computer Uses in Education, Dial Access Information Systems, Electronic Mail
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Lo, Alfred; Bloor, Chris; Choi, Y. K. – Internet Research, 2000
Describes parallel computing and presents inexpensive ways to implement a virtual parallel computer with multiple Web servers. Highlights include performance measurement of parallel systems; models for using Java and intranet technology including single server, multiple clients and multiple servers, single client; and a comparison of CGI (common…
Descriptors: Comparative Analysis, Computer System Design, Cost Effectiveness, Measurement Techniques
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