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O'Neill, Martin; Palmer, Adrian; Wright, Christine – Internet Research, 2003
Disconfirmation models of online service measurement seek to define service quality as the difference between user expectations of the service to be received and perceptions of the service actually received. Two such models-inferred and direct disconfirmation-for measuring quality of the online experience are compared (WebQUAL, SERVQUAL). Findings…
Descriptors: Comparative Analysis, Evaluation Methods, Information Services, Measurement Techniques
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Okazaki, Shintaro; Alonso Rivas, Javier – Internet Research, 2002
Discussion of research methodology for evaluating the degree of standardization in multinational corporations' online communication strategies across differing cultures focuses on a research framework for cross-cultural comparison of corporate Web pages, applying traditional advertising content study techniques. Describes pre-tests that examined…
Descriptors: Advertising, Comparative Analysis, Computer Mediated Communication, Content Analysis
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Ha, Louisa – Internet Research, 2002
Compares the use of enhanced television features and television commerce features on the Web sites of cable and broadcast television networks. Shows differences in strategies and site usability; proposes three enhanced television strategy models; and discusses implications on television revenue and viewership. (Author/LRW)
Descriptors: Comparative Analysis, Models, Television, Television Research
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Slack, Frances; Rowley, Jennifer – Internet Research, 2002
Describes the development and use of online kiosks in contexts where users are away from fixed technologies. Uses a case study of a United Kingdom airport terminal to illustrate different types of kiosk applications; makes comparisons with mobile phone technologies; and considers their role in self-managed, self-service delivery of information and…
Descriptors: Airports, Case Studies, Comparative Analysis, Delivery Systems
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Riquelme, Hernan – Internet Research, 2002
Describes a study of small, medium, and large enterprises in Shanghai, China that investigated which size companies benefit the most from the Internet. Highlights include leveling the ground for small and medium enterprises (SMEs); increased sales and cost savings for large companies; and competitive advantages. (LRW)
Descriptors: Business, Comparative Analysis, Cost Effectiveness, Foreign Countries
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Hamilton, R. H. – Internet Research, 2001
Explores the three primary methods of funding for e-commerce startups and the impact that funding criteria have had on the resulting organizational cultures. Highlights include self-funded firms; venture capital funding; corporate funding; and a table that compares the three types, including examples. (LRW)
Descriptors: Business, Comparative Analysis, Financial Support
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Rowley, Jennifer – Internet Research, 2001
Argues that the Internet demands a significant review of approaches to marketing communications, or promotion, as both the strategic and tactical levels. Highlights include electronic business and electronic commerce; comparing organizational and consumer markets; service development; objectives of marketing communications; and questions for…
Descriptors: Comparative Analysis, Internet, Marketing, Objectives
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Johnston, Kevin McCullough – Internet Research, 2001
Considers the design of corporate communications for electronic business and discusses the increasing importance of corporate interaction as companies work in virtual environments. Compares sociological and psychological theories of human interaction and relationship formation with organizational interaction theories of corporate relationship…
Descriptors: Comparative Analysis, Computer Mediated Communication, Corporations, Interaction
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Bauer, Christian; Scharl, Arno – Internet Research, 2000
Describes an approach to automatically classify and evaluate publicly accessible World Wide Web sites. Outlines a research methodology for model building and validation, develops a set of criteria for classifying Web sites, and compares manual versus automated evaluation. (Author/LRW)
Descriptors: Classification, Comparative Analysis, Content Analysis, Criteria
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Fink, Dieter; Laupase, Ricky – Internet Research, 2000
Compares the perceptions of Malaysians and Australians for four Web site design characteristics--atmospherics, news stories, signs, and products and services--as part of the integrated Internet marketing model. Hypothesizes that the predominant culture is not generalized to another culture, discusses validity and reliability, and suggest further…
Descriptors: Comparative Analysis, Cultural Differences, Foreign Countries, Hypothesis Testing
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Phau, Ian; Poon, Sui Meng – Internet Research, 2000
Presents the findings of an empirical investigation of Internet shopping in Singapore. Compares Internet buying behavior between potential Internet buyers and non-Internet buyers, and concludes that the classification of different types of products and services will significantly influence consumer choice between a retail store and the Internet.…
Descriptors: Classification, Comparative Analysis, Foreign Countries, Internet
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Vijayasarathy, Leo R.; Jones, Joseph M. – Internet Research, 2000
Findings of an empirical study that compared individuals' attitudes and intentions to shop using print and Internet catalogs suggest that individuals perceived differences between the two catalog media on the shopping factors of reliability, tangibility, and consumer risk. Product value, pre-order information, post-selection information, shopping…
Descriptors: Comparative Analysis, Computer Attitudes, Internet, Nonprint Media
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Lo, Alfred; Bloor, Chris; Choi, Y. K. – Internet Research, 2000
Describes parallel computing and presents inexpensive ways to implement a virtual parallel computer with multiple Web servers. Highlights include performance measurement of parallel systems; models for using Java and intranet technology including single server, multiple clients and multiple servers, single client; and a comparison of CGI (common…
Descriptors: Comparative Analysis, Computer System Design, Cost Effectiveness, Measurement Techniques
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Ng, T. W. – Internet Research, 1998
Discusses scientific communication (discussion and publication) via print and the Internet, comparing cost, peer review, production speed, and level of interaction and explains why electronic digests appear to provide the best scope in supplanting newsletters, comparing preparation, production, and distribution. (PEN)
Descriptors: Comparative Analysis, Computer Mediated Communication, Electronic Journals, Electronic Publishing
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Foo, Schubert; Hui, Siu Cheung – Internet Research, 1998
Proposes a framework utilizing feature and functionality appraisal and quantitative and qualitative techniques to allow systematic evaluation of different Internet telephony systems. Techniques include voice process evaluation through signal reproduction, Diagnostic Rhyme Test, Diagnostic Acceptability Measure, Degradation Category Rating, and…
Descriptors: Comparative Analysis, Cost Effectiveness, Evaluation Methods, Internet
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