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O'Neill, Martin; Palmer, Adrian; Wright, Christine – Internet Research, 2003
Disconfirmation models of online service measurement seek to define service quality as the difference between user expectations of the service to be received and perceptions of the service actually received. Two such models-inferred and direct disconfirmation-for measuring quality of the online experience are compared (WebQUAL, SERVQUAL). Findings…
Descriptors: Comparative Analysis, Evaluation Methods, Information Services, Measurement Techniques
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Kim, Sung-Eon; Shaw, Thomas; Schneider, Helmut – Internet Research, 2003
Discussion of electronic commerce focuses on Web site evaluation criteria and applies them to different industry groups in Korea. Defines six categories of Web site evaluation criteria: business function, corporate credibility, contents reliability, Web site attractiveness, systematic structure, and navigation; and discusses differences between…
Descriptors: Benchmarking, Content Analysis, Evaluation Criteria, Foreign Countries
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Moodley, Sagren – Internet Research, 2002
Explores the link between Internet connectivity and access to global markets, and uses the South African wood furniture producers as they are integrated into global value chains and exposed to the demands of more sophisticated markets. Articulates policy recommendations to promote greater diffusion of e-commerce technologies in the wood furniture…
Descriptors: Business, Exports, Foreign Countries, Furniture Industry
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Broderick, Martha A.; Gibson, Virginia R.; Tarasewich, Peter – Internet Research, 2001
In the United States, electronic signatures recently became as legally binding as printed signatures. Reviews the status of electronic signatures in the United States, and compares it to work done by the United Nations. Summarizes the technology that can be used to implement electronic signatures. Discusses problems and open issues surrounding the…
Descriptors: Computer Security, Federal Legislation, Information Technology, Laws
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Chao, Han-Chieh – Internet Research, 2001
Notes that cellular is the inevitable future architecture for the personal communication service system. Discusses the current cellular support based on Mobile Internet Protocol version 6 (Ipv6) and points out the shortfalls of using Mobile IP. Highlights protocols especially for mobile management schemes which can optimize a high-speed mobile…
Descriptors: Communication (Thought Transfer), Futures (of Society), Information Systems, Information Technology
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Mateos, Maria Buenadicha; Mera, Antonio Chamorro; Gonzalez, Francisco Javier Miranda; Lopez, Oscar Rodrigo Gonzalez – Internet Research, 2001
This paper provides an original Web Assessment Index that focuses on accessibility, speed, navigability, and content. Explains the scoring mechanism, applies the index to assess Web sites of all Spanish universities, and suggests future research. (Author/LRW)
Descriptors: Access to Information, Content Analysis, Evaluation Methods, Foreign Countries
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Martin, Lynn M.; Matlay, Harry – Internet Research, 2001
Outlines the DTI (Department of Trade and Industry) ladder adoption model which represents a limited/limiting vision of government-inspired support for ICT (Information and Communications Technology) implementation and development needs of firms in the small business sector of the UK economy. A more discriminate approach is recommended, focused…
Descriptors: Business, Computer Mediated Communication, Foreign Countries, Internet
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Bontis, Nick; Chung, Honsan – Internet Research, 2000
Describes three different pricing models for software. Findings of this case study support the proposition that software pricing is a complex and subjective process. The key determinant of alignment between vendor and user is the nature of value in the software to the buyer. This value proposition may range from increased cost reduction to…
Descriptors: Case Studies, Computer Software, Computer Software Evaluation, Computer Software Selection
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Jayawardhena, Chanaka; Foley, Paul – Internet Research, 2000
Discussion of changes in the banking industry focuses on an analysis of 12 Internet banking operations in the United Kingdom. Topics include delivery strategies; customer demand and requirements; and an evaluation of banking Web sites that considers speed, content and design, navigation, interactivity, and security. (LRW)
Descriptors: Banking, Computer Security, Content Analysis, Delivery Systems
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Archer, Norm; Yuan, Yufei – Internet Research, 2000
Since the core of e-commerce is information and communications, support for managing customer relationships is available to those who know how to use it. Discusses how technology can be used to encourage and facilitate customer-business relationships. Shows through a customer relationship life cycle model how the management of related procurement…
Descriptors: Business, Communication (Thought Transfer), Information Technology, Interaction
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Sproule, Susan; Archer, Norm – Internet Research, 2000
Software agents are computer programs that run in the background and perform tasks autonomously as delegated by the user. This paper blends models from marketing research and findings from the field of decision support systems to build a framework for the design of software agents to support in e-commerce buying applications. (Contains 35…
Descriptors: Computer Mediated Communication, Computer Simulation, Computer Software Development, Decision Making
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Kolesar, Mark B.; Galbraith, R. Wayne – Internet Research, 2000
Applying a body of theory and empirical research in the study of customer loyalty drivers in the services sector, this paper sets out a number of marketing and Web site design implications for e-retailers. It then suggests several means by which e-retailers can manage customer perceptions to increase sales and develop greater customer loyalty.…
Descriptors: Design, Internet, Marketing, Online Systems
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Berthon, Pierre; Katsikeas, Constantine – Internet Research, 1998
Explores the phenomenon of the World Wide Web, using themes which characterize postmodernism. Discusses the elements of "modern" and "postmodern"; fragmentation and de-differentiation; hyperreality; the nature of time and space; paradoxical values; and anti-foundationalism. Concludes that a postmodern perspective will illuminate thinking in the…
Descriptors: Critical Thinking, Development, Information Processing, Information Technology
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Kiani, G. Reza – Internet Research, 1998
Addresses the opportunities offered by the Web to marketers. Considers the Web as a two-way communication model in which four different communication states can take place. Suggests the necessity of new concepts and models for marketers to manage their Web sites, and presents opportunities supporting the marketers' objectives in the new…
Descriptors: Business, Computer Mediated Communication, Computer Networks, Corporations
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Simeon, Roblyn – Internet Research, 1999
Presents the AIPD (attracting, informing, positioning, and delivering) approach to the evaluation of commercial Web sites that assess the strategic potential of Web sites, provides a framework for the development of competitive sites, and compares Web site strategies within and across national boundaries. Compares Internet strategies of Japanese…
Descriptors: Banking, Business, Comparative Analysis, Evaluation Methods
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