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ERIC Number: ED415784
Record Type: Non-Journal
Publication Date: 1997-Dec
Pages: 21
Abstractor: N/A
The Ombuds Office in Higher Education.
Hayden, Sandra R
This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with related information, and 48 with neither. The document examines programs at the respondent institutions, noting the year the position was established (for the 54 institutions with a formal office), and the supervising authority for the office (the president being the most frequently cited). Also discussed and tabulated are other positions held by ombudspeople, the quality of the authority, and the breakdown of clients, cases, and resolution times. The wide range of programs is attributed to the lack of a centralized concept, which permits each institution to develop a model suited to its own requirements; such models serve, variously, only students, students and faculty, faculty and staff, or students, faculty, and staff. Appended are a summary of student traffic in 1997 at the Ombuds Office of the University of Florida by month, sex, race, academic year, college, and category of complaint, and a list of survey participants. (Contains 13 references.) (BF)
Publication Type: Reports - Descriptive; Reports - Research
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A