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Gilad, Benjamin; Chussil, Mark – Performance Improvement, 2013
Executive development programs teach various skills deemed important in future leaders and help shape future leadership and its performance. However, they are often excessively focused on competencies required for dealing with internal issues and relationships. They do a much less admirable job preparing future executives for the unique skills…
Descriptors: Management Development, Competition, Games, Performance Technology
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Nguyen, Frank; Frazee, James P. – Performance Improvement, 2009
Higher education institutions struggle with planning for future needs, growth, and, sometimes, contraction. As student populations expand and as faculty members adopt new technologies, universities struggle to support these needs. To the casual observer, it may seem that the technology planning process is haphazard. This article details a process…
Descriptors: Strategic Planning, Higher Education, Technology Planning, Educational Technology
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Nguyen, Frank; Hanzel, Matthew – Performance Improvement, 2007
Those involved in training know that creating instructional materials can become a tedious, repetitive process. They also know that business conditions often require training interventions to be delivered in ways that are not ideally structured or timed. This article examines the notion that learning objects can be reused and adapted for…
Descriptors: Instructional Materials, Job Performance, Performance Technology, Case Studies
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Clevette, Rick D.; Cohen, Stephen L. – Performance Improvement, 2007
This article provides a case study template for creating and "selling" an enterprise-wide leadership development initiative in a highly decentralized organization. Using a story-telling approach, the authors delineate the five separate but highly interdependent stages used to achieve this. Sandwiched between a prologue and epilogue are five…
Descriptors: Leadership Training, Management Development, Case Studies, Sequential Approach
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Chevalier, Roger – Performance Improvement, 2003
Considers Thomas Gilbert's Behavior Engineering Model as a tool for systematically identifying barriers to individual and organizational performance. Includes a detailed case study and a performance aid that incorporates gap analysis, cause analysis, and force field analysis to update the original model. (Author/LRW)
Descriptors: Case Studies, Force Field Analysis, Models, Performance Technology
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Plant, Thomas E.; Douglas, Janine S. – Performance Improvement, 2003
Examines the measurement system established at Mississauga Transit as an example of an organization that has utilized measurement information for performance improvement purposes by establishing formalized feedback mechanisms aligned with divisional strategic goals. Describes a framework that facilitated the interpretation and use of data by…
Descriptors: Case Studies, Data Interpretation, Feedback, Job Performance
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Phillips, Jack J.; Phillips, Patricia P. – Performance Improvement, 2003
Discusses the use of action planning to measure the return on investment (ROI) for use with performance improvement interventions. Describes how this process is used and presents a case study showing how one organization built evaluation into the performance improvement process and positioned action planning as an application tool. (Author/LRW)
Descriptors: Case Studies, Evaluation Methods, Measurement Techniques, Performance Technology
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Pershing, Jana L. – Performance Improvement, 2002
Discusses work-related documents in organizations that can be useful to performance analysts and evaluators and provides an overview of three types of document analysis useful to performance technologists: tracking, content analysis, and case study aggregation analysis. Describes the advantages and limitations of document analysis and how it is…
Descriptors: Case Studies, Content Analysis, Evaluation Methods, Performance Technology
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McCann, Tom; Hynes, Colin – Performance Improvement, 2002
Describes the Staples.com electronic commerce Web site; discusses its steady growth rate; and details two case studies in which data from a variety of sources were used to identify and resolve site usability issues and which are supported by compelling ROI (return on investment) figures. (Author/LRW)
Descriptors: Case Studies, Corporations, World Wide Web
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Feld, Karl G.; Stone, William K. – Performance Improvement, 2002
Explains why Honeywell's Market Research Department replaced its traditional data collection and paper-based tabulation with blended modes, including electronic interviewing and real-time reporting. Describes how the Six-Sigma quality control process demonstrated that a hybrid approach with blended modes and Web-based reporting tools could deliver…
Descriptors: Case Studies, Data Collection, Measurement Techniques, Quality Control
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Finnegan, Gregory – Performance Improvement, 2000
Discusses the application of performance technology to improve the performance of people and processes and shows ways to extend the influence of the performance analyst to investigate and improve core processes within an organization. Describes the performance analysis model and presents four case studies based on hospital performance issues. (LRW)
Descriptors: Case Studies, Hospitals, Models, Organizational Effectiveness
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Benson, Steven V. – Performance Improvement, 2000
Discusses how to determine whether computer-based training (CBT) is appropriate for particular training needs, based on the experiences of one company that needed an orientation program for new employees available on demand at a variety of locations. Highlights include criteria for selecting vendors, outcomes of CBT, and comparing costs. (LRW)
Descriptors: Case Studies, Comparative Analysis, Computer Assisted Instruction, Cost Effectiveness
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Farrington, Jeanne; Clark, Richard E. – Performance Improvement, 2000
Discussion of performance improvement in human performance technology focuses on the fact that not all favorite solutions may produce useful results. Highlights include a focus on meeting goals, not implementing solutions; three case studies that show popular misconceptions; determining instructional effectiveness; and how to check out popular…
Descriptors: Case Studies, Instructional Effectiveness, Misconceptions, Objectives
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Hanson, Diane; Bapst, Jerry – Performance Improvement, 1998
Illustrates a new model for innovative enterprises by reviewing the process an instruments and control systems manufacturer used to implement changes in its corporate operating philosophy. Outlines the "Quantum Model": spheres of control, influence, interest, and UNs (unknown, unpredictable, uncontrollable, uncomfortable). Discusses…
Descriptors: Business, Case Studies, Change, Innovation
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Dell, Jay; Fox, John; Malcolm, Ralph – Performance Improvement, 1998
The United States Coast Guard uses training situation analysis (TSA) to develop quantified training requirements, collect training and non-training performance data, and overcome turf issues to focus on performance outcomes. Presents the 1947 MLB (Motor Lifeboat Project) as a case study. Outlines 11 steps in the TSA needs analysis for teams and…
Descriptors: Behavioral Objectives, Case Studies, Data Collection, Military Training
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