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Snowman, Ann Mackay – Journal of Access Services, 2013
Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not…
Descriptors: Ethics, Library Services, Confidentiality, Staff Development