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ERIC Number: EJ1211602
Record Type: Journal
Publication Date: 2019-Apr
Pages: 20
Abstractor: As Provided
ISSN: ISSN-0010-0870
Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services
Jameson, Jodi; Natal, Gerald; Napp, John
College & Research Libraries, v80 n3 p366-385 Apr 2019
This descriptive study analyzes results from an 18-item survey that assessed students' usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the "Generation Z" population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A