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Boyce, Crystal – College & Research Libraries, 2017
Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…
Descriptors: Congruence (Psychology), Information Services, Academic Libraries, Library Services
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Asher, Andrew D.; Duke, Lynda M.; Wilson, Suzanne – College & Research Libraries, 2013
In 2011, researchers at Bucknell University and Illinois Wesleyan University compared the search efficacy of Serial Solutions Summon, EBSCO Discovery Service, Google Scholar, and conventional library databases. Using a mixed-methods approach, qualitative and quantitative data were gathered on students' usage of these tools. Regardless of the…
Descriptors: Academic Libraries, Online Searching, Databases, Library Materials
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Pickard, Elizabeth; Logan, Firouzeh – College & Research Libraries, 2013
In a follow-up study to the ERIAL (Ethnographic Research in Illinois Academic Libraries) Project, librarians at UIC compared the responses of first-generation college freshmen from the original study to those of seniors. The study's aim was to determine whether student information literacy increases as a result of undergraduate education and to…
Descriptors: First Generation College Students, College Freshmen, College Seniors, Academic Libraries
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Jackson, Heather Lea; Hahn, Trudi Bellardo – College & Research Libraries, 2011
An empirical study was conducted using methods borrowed from the psychology of religion (instead of corporate assessment techniques) to assess whether the academic library as place supports students' desire to feel connected to higher education's mission. The findings from an in-person survey of fifty-four students at three universities showed a…
Descriptors: Higher Education, Academic Libraries, Institutional Mission, Library Services