ERIC Number: ED280502
Record Type: Non-Journal
Publication Date: 1986-Dec
The Bay Area Literacy Referral Network. Final Report.
Robinson, Margaret J.
This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and Construction Act funds, BALRN was designed to test the feasibility of establishing a commercial toll-free telephone referral service as a regional measure to improve access to literacy assistance, and to evaluate various elements of the referral system. Evaluation of BALRN included such considerations as the ability of the answering service operators to be sensitive and encouraging to the callers and to provide accurate and timely referrals. Based on the evaluation, it was decided to continue the system and support it with local funds. Lessons learned during BALRN's implementation are described and final recommendations are summarized. In addition, chapters on the implementation process include discussions of the referral service, the referral process, the evaluation process, project findings, media coverage for the 800-number referral service, managing BALRN, and making the transition from federal to local funding. The text is supplemented with seven tables and two exhibits, and additional information is provided in thirteen appendices which include the BALRN questionnaire and responses, the operators interview questionnaire and responses, the BALRN data collection log, and sample public service announcements. (KM)
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Audience: Policymakers; Administrators; Practitioners
Authoring Institution: California State Library, Sacramento.
Identifiers - Location: California
Identifiers - Laws, Policies, & Programs: Library Services and Construction Act