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Zhang, Jianchuan – ProQuest LLC, 2013
E-government research has been practical and utilitarian, lacking theoretical concerns. Based on the literature of customer satisfaction with private-sector services, citizen/user satisfaction with public services, and information systems management, this study systematically investigates the following factors and their effects on citizen…
Descriptors: Foreign Countries, Participant Satisfaction, Private Sector, Expectation
Li, Pu – ProQuest LLC, 2012
This dissertation aims to investigate how advanced information technologies cope with the various demands of disaster response. It consists of three essays on the exploration of micro-blogging and FOSS environments. The first essay looks at the usage of micro-blogging in the aftermath of the massive 2008 China earthquake and explores the…
Descriptors: Foreign Countries, Risk Management, Cooperation, News Reporting