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Bontis, Nick; Richards, David; Serenko, Alexander – Learning Organization, 2011
Purpose: The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach: During the project, 9,060…
Descriptors: Knowledge Management, Employee Attitudes, Telecommunications, Job Satisfaction
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Andreou, Andreas N.; Bontis, Nick – Learning Organization, 2007
Purpose: The paper seeks to develop a business model that shows the impact of operational knowledge assets on intellectual capital (IC) components and business performance and use the model to show how knowledge assets can be prioritized in driving resource allocation decisions. Design/methodology/approach: Quantitative data were collected from 84…
Descriptors: Investment, Industry, Program Effectiveness, Least Squares Statistics
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Seleim, Ahmed; Ashour, Ahmed; Bontis, Nick – Learning Organization, 2004
The distribution of knowledge around the world varies significantly with developed countries possessing most of the world's current intellectual capital (IC) compared to developing countries. Most IC research has been conducted in a variety of international settings such as the UK, Scandinavia, Australia, Canada, Austria, Malaysia, the USA, and…
Descriptors: Foreign Countries, Computer Software, Human Capital, Arabs
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Bontis, Nick; Chung, Honsan – Internet Research, 2000
Describes three different pricing models for software. Findings of this case study support the proposition that software pricing is a complex and subjective process. The key determinant of alignment between vendor and user is the nature of value in the software to the buyer. This value proposition may range from increased cost reduction to…
Descriptors: Case Studies, Computer Software, Computer Software Evaluation, Computer Software Selection
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Bontis, Nick; De Castro, Akemi – Internet Research, 2000
Summarizes some key findings of academic papers presented at the First World Congress on the Management of Electronic Commerce (January, 2000, Hamilton, Ontario, Canada). Outlines two meta-management issues that surfaced: taking a strategic approach to Internet ventures and considering infrastructure design during implementation. Highlights…
Descriptors: Administration, Business, Business Education, Conferences