This study presents preliminary information about how Alberta school jurisdictions are currently providing technical support to schools and administrative offices. The focus of the study is on costs, planning and management practices, and key issues. Six "case study" jurisdictions were examined in depth, and a questionnaire was used to obtain qualitative and quantitative survey data. For all other jurisdictions, a questionnaire eliciting quantitative data was distributed. Following descriptions of technical support issues and solutions in the three case study jurisdictions, overall findings are discussed in terms of planning to use technology in teaching and learning; expenditure on technology and technology services; and technical support. Needs, concerns and emerging issues related to inputs and outcomes, competition for resources, networks and Internet access, and security are then discussed. At the end of the study, best practices are briefly highlighted. Appendices include questions for jurisdictions and schools and related Alberta Education resources. (AEF)