NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20190
Since 20180
Since 2015 (last 5 years)0
Since 2010 (last 10 years)1
Since 2000 (last 20 years)1
Author
Carr, Allison1
Ly, Pearl1
Meulemans, Yvonne Nalani1
Education Level
Higher Education1
Audience
Media Staff1
Location
California1
United States1
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Peer reviewed Peer reviewed
Direct linkDirect link
Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl – Journal of Library & Information Services In Distance Learning, 2010
Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…
Descriptors: User Satisfaction (Information), Academic Libraries, Reference Services, Synchronous Communication