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Chalmers, Mardi; Liedtka, Theresa; Bednar, Carol – portal: Libraries and the Academy, 2006
This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported…
Descriptors: Audits (Verification), Organizational Communication, Focus Groups, Organizational Change