NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ997659
Record Type: Journal
Publication Date: 2004-Aug
Pages: 22
Abstractor: As Provided
Reference Count: 61
ISSN: ISSN-0004-9670
Bridging the Gulf: Mixed Methods and Library Service Evaluation
Haynes, Abby
Australian Library Journal, v53 n3 p285-306 Aug 2004
This paper explores library evaluation in Australia and proposes a return to research fundamentals in which evaluators are asked to consider the centrality of philosophical issues and the role of different research methods. A critique of current evaluation examples demonstrates a system-centred, quantitative, input/output focus which fails to engage with users' experiences or to address service objectives, and provides insufficient information upon which to make decisions about service improvements. This reliance on traditional evaluation is juxtaposed with the emphasis library and information studies places on alternative methodologies. The paper asks why a perspective that has become mainstream in academic research remains peripheral to practice-based evaluation.
Australian Library and Information Association. P.O. Box 6335, Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia