NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ995153
Record Type: Journal
Publication Date: 2004-Dec
Pages: N/A
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-0004-8623
Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US
Truelson, Judith A.
Australian Academic & Research Libraries, v35 n4 Dec 2004
This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, "AskASERL" as well as the unofficial standards and guidelines for virtual reference services established by IFLA and NISO. Throughout the paper, the projected benefits of international virtual reference collaboration are weighed against the costs. In conclusion, international collaborative virtual reference partnerships are presumed to be net beneficial and worthy of further study and consideration. (Contains 1 figure and 21 notes.)
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia; New Zealand; United States