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ERIC Number: EJ995152
Record Type: Journal
Publication Date: 2004-Jun
Pages: N/A
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-0004-8623
AskNow!--Evaluating an Australian Collaborative Chat Reference Service: A Project Manager's Perspective
Wilson, Fran; Keys, Jacki
Australian Academic & Research Libraries, v35 n2 Jun 2004
AskNow! online answers Australia-wide, the first nation-wide chat reference service, has been a successful exercise in collaboration and cooperation. This article examines some of the lessons learnt, the challenges of collaboration and possible future directions. AskNow!, an initiative of the Council of Australian State Libraries (CASL), commenced as a twelve-month pilot using 24/7 Ref software in August 2002, staffed by national, state and territory libraries. Over 40 000 enquiries, exit surveys and system reports provided client demographics and user satisfaction ratings indicating AskNow! was well received by regional and urban Australians. In March 2004, CASL endorsed AskNow! as an ongoing service. (Contains 3 tables and 9 notes.)
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia