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ERIC Number: EJ992137
Record Type: Journal
Publication Date: 2012
Pages: 14
Abstractor: As Provided
Reference Count: 21
ISSN: ISSN-1360-080X
Performance Management in UK Universities: Implementing the Balanced Scorecard
Taylor, John; Baines, Claire
Journal of Higher Education Policy and Management, v34 n2 p111-124 2012
In recent years, UK universities have become increasingly concerned with performance management. This trend reflects both growing competition and marketisation within higher education, and the increasing requirements for accountability. In response, institutions have begun to explore the application of formal methodologies for performance management, initially developed in business and industry. One such approach is the Balanced Scorecard. Based on a qualitative study of the application of the Balanced Scorecard in four UK universities and interviews with senior managers, the paper looks at the impact of this technique on the formation, monitoring and evaluation of strategy and policy; issues of motivation, implementation and format are also considered. The paper provides an insight into the application of new management techniques within higher education and identifies key issues to be addressed within the process. (Contains 3 tables and 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom