NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
PDF on ERIC Download full text
ERIC Number: EJ989028
Record Type: Journal
Publication Date: 2012-Apr
Pages: 11
Abstractor: As Provided
Reference Count: 45
ISSN: ISSN-1303-6521
System Characteristics, Satisfaction and E-Learning Usage: A Structural Equation Model (SEM)
Ramayah, T.; Lee, Jason Wai Chow
Turkish Online Journal of Educational Technology - TOJET, v11 n2 p196-206 Apr 2012
With the advent of the Internet, more and more public universities in Malaysia are putting in effort to introduce e-learning in their respective universities. Using a structured questionnaire derived from the literature, data was collected from 250 undergraduate students from a public university in Penang, Malaysia. Data was analyzed using AMOS version 16. The results of the structural equation model indicated that service quality ([beta] = 0.20, p less than 0.01), information quality ([beta] = 0.37, p less than 0.01) and system quality ([beta] = 0.20, p less than 0.01) were positively related to user satisfaction explaining a total of 45% variance. The second regression analysis was to examine the impact of user satisfaction on continuance intention. The results showed that satisfaction ([beta] = 0.31, p less than 0.01), system quality ([beta] = 0.18, p less than 0.01) and service quality ([beta] = 0.30, p less than 0.01) were positively related to continuance intention explaining 44% of the variance. Implications from these findings to e-learning system developers and implementers were further elaborated. (Contains 4 tables and 2 figures.)
Sakarya University. Esentepe Campus, Adapazari 54000, Turkey. Tel: +90-505-2431868; Fax: +90-264-6141034; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Malaysia