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ERIC Number: EJ987567
Record Type: Journal
Publication Date: 2012-Oct
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1531-2542
EISSN: N/A
Available Date: N/A
Can Consortial Reference Partners Answer Your Local Users' Library Questions?
Bishop, Bradley Wade
portal: Libraries and the Academy, v12 n4 p355-370 Oct 2012
The purpose of this article is to explore location-based questions as a weakness of virtual reference consortia and discuss how to mitigate related issues. Content analysis of how both local and non-local academic librarians responded to location-based questions provides insight into considerations academic libraries must make when participating in a virtual reference consortia. Unobtrusive testing analyzed the local knowledge assumption that non-local librarians have difficulty answering questions about libraries beyond their own. The results from these two methods indicate academic librarians have some difficulties providing responses to library location-based questions and a discussion on overcoming this weakness is included. (Contains 3 tables and 36 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A