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ERIC Number: EJ983819
Record Type: Journal
Publication Date: 2012-Oct
Pages: 9
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0001-8791
The Daily Spillover and Crossover of Emotional Labor: Faking Emotions at Work and at Home
Sanz-Vergel, Ana Isabel; Rodriguez-Munoz, Alfredo; Bakker, Arnold B.; Demerouti, Evangelia
Journal of Vocational Behavior, v81 n2 p209-217 Oct 2012
This diary study among 75 Spanish dual earner couples investigates whether emotional labor performed by employees at work has implications for themselves and for their partner at home. On the basis of the Spillover-Crossover model, we hypothesized that individuals' surface acting at work would spill over to the home domain, and that surface acting at home, in turn, would reduce individuals' levels of well-being. Moreover, we predicted crossover of experiences lived at home between the members of the couple. Participants filled in a diary booklet during five consecutive working days (N = 150 participants and N = 750 occasions). The results of multilevel analyses show that daily surface acting at work has an indirect relationship with daily well-being through daily surface acting at home. In addition, we found a bi-directional crossover of surface acting at home and well-being between both members of the couple. These findings indicate that emotional labor has implications not only for employees themselves, but also for their partner at home--on a daily basis. (Contains 1 figure and 3 tables.)
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain