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ERIC Number: EJ973641
Record Type: Journal
Publication Date: 2012-Jun
Pages: 9
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0191-491X
Putting Student Evaluations into Perspective: The Course Experience Quality and Satisfaction Model (CEQS)
Grace, Debra; Weaven, Scott; Bodey, Kelli; Ross, Mitchell; Weaven, Keith
Studies in Educational Evaluation, v38 n2 p35-43 Jun 2012
Although not specifically designed for this purpose, the Course Experience Questionnaire (CEQ) continues to be used as a proxy for student satisfaction. This may be due to a lack of appropriate alternative measures, or a clear understanding of the relationship between quality and satisfaction. This study, therefore, examines the CEQ dimensions ("good teaching," "clear goal setting," "appropriate workload," "appropriate assessment" and "generic skills development") in conjunction with a "global student satisfaction" measure (developed for this study). In addition, the constructs of interest are conceptualised into a pattern of relationships that delineates antecedent and outcome variables in order to examine relationships. Data were collected via survey instrument from a sample of 164 Australian students attending one third-year capstone course of a Bachelor degree in business. The results indicate that "good teaching" and "clear goal setting" have a direct influence on outcome variables (i.e., "generic skills efficacy" and "overall satisfaction"), whereas "appropriate assessment" and "appropriate workload" do not have a direct effect on the either of the outcome variables. However, the strongest influence in the hypothesised model was that exerted by "generic skills efficacy" on "overall satisfaction." The structural model was further examined across male and female responses. While the male model replicated the findings of the overall model, the female model was quite different i.e., the antecedent variables directly influenced generic skills development but there was no direct influence on overall satisfaction. (Contains 2 figures and 2 tables.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia