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ERIC Number: EJ959858
Record Type: Journal
Publication Date: 2012-Apr
Pages: 12
Abstractor: As Provided
Reference Count: 34
ISSN: ISSN-0034-3552
The Use of Telecommunication to Deliver Services to Rural and Urban Vocational Rehabilitation Clients
Ipsen, Catherine; Rigles, Bethany; Arnold, Nancy; Seekins, Tom
Rehabilitation Counseling Bulletin, v55 n3 p144-155 Apr 2012
Telecommunication offers a cost-saving alternative to face-to-face vocational rehabilitation (VR) service delivery, yet little is known about the current use. This article describes findings from an exploratory survey of 1,187 counselors, representing 13 VR agencies across the United States. The online survey explored agency, counselor, and client facilitators and barriers to telecommunication use during the VR process. Staff with training in telecommunication strategies reported significantly higher rates of email telecommunication (p less than 0.01). Counselors with a higher rural caseload mix engaged in significantly less email telecommunication during the VR process, and rural clients as compared with urban clients were characterized as having less personal access to a computer with Internet. Although counselors use and rely on simple telecommunication methods such as phone and email to serve their clients, strategies to address barriers are needed to expand telecommunication use during the VR process. (Contains 1 figure and 3 tables.)
SAGE Publications and Hammill Institute on Disabilities. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
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