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ERIC Number: EJ951384
Record Type: Journal
Publication Date: 2003
Pages: 15
Abstractor: As Provided
Reference Count: 21
ISSN: ISSN-1536-7967
Impacts of an Information Commons on an Academic Library's Service Points
Gohlke, Mary Jo; Ray, Kathlin
Journal of Access Services, v1 n3 p57-71 2003
The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A "user satisfaction" survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California