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ERIC Number: EJ951370
Record Type: Journal
Publication Date: 2004
Pages: 22
Abstractor: As Provided
Reference Count: 16
ISSN: ISSN-1536-7967
Student Satisfaction with Electronic Library Resources at Wayne State University
Holley, Robert P.; Powell, Ronald R.
Journal of Access Services, v2 n1 p41-62 2004
This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.
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Publication Type: Journal Articles; Reports - Evaluative; Tests/Questionnaires
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Michigan