ERIC Number: EJ951370
Record Type: Journal
Publication Date: 2004
Abstractor: As Provided
Reference Count: 16
Student Satisfaction with Electronic Library Resources at Wayne State University
Holley, Robert P.; Powell, Ronald R.
Journal of Access Services, v2 n1 p41-62 2004
This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.
Descriptors: Student Attitudes, Electronic Libraries, Online Catalogs, Online Systems, Library Services, User Satisfaction (Information), Student Surveys, Familiarity, Library Materials, Library Research, Academic Libraries, Institutional Advancement, Questionnaires, Use Studies, User Needs (Information), Educational Resources
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Publication Type: Journal Articles; Reports - Evaluative; Tests/Questionnaires
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: Michigan