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ERIC Number: EJ949156
Record Type: Journal
Publication Date: 2011
Pages: 11
Abstractor: ERIC
Reference Count: 17
ISSN: ISSN-1522-8959
The Case for Home-Grown, Sustainable, Next Generation Library Services
Haefele, Chad
Public Services Quarterly, v7 n3-4 p158-168 2011
While libraries offer next generation public services such as mobile access and e-books, these services are often neither home-grown nor sustainable. Libraries have a history of lending and services built on a simple model: they purchase an item and then provide it to the community. Unfortunately, the latest generation of services offered by libraries has a much more complicated path. The process of providing access to items is suddenly complicated due to the overhead requirements of electronic content and libraries have responded by outsourcing many of the new demands. As complexity in providing electronic services develops more and more outside their historical experience, libraries have turned to outsiders to fill gaps in operating knowledge. This made perfect sense at the time because in the short term it was the easiest and most cost-effective way to provide the next generation services the users now expect. In this article, the author explores why third-party solutions are not the best way for libraries to provide next-gen services in the long run, and provides some suggestions and examples of what libraries should be doing in-house instead.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A