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ERIC Number: EJ949047
Record Type: Journal
Publication Date: 2011-Nov
Pages: 14
Abstractor: As Provided
Reference Count: 103
ISSN: ISSN-0021-9010
Unlocking the Black Box: Exploring the Link between High-Performance Work Systems and Performance
Messersmith, Jake G.; Patel, Pankaj C.; Lepak, David P.
Journal of Applied Psychology, v96 n6 p1105-1118 Nov 2011
With a growing body of literature linking systems of high-performance work practices to organizational performance outcomes, recent research has pushed for examinations of the underlying mechanisms that enable this connection. In this study, based on a large sample of Welsh public-sector employees, we explored the role of several individual-level attitudinal factors--job satisfaction, organizational commitment, and psychological empowerment--as well as organizational citizenship behaviors that have the potential to provide insights into how human resource systems influence the performance of organizational units. The results support a unit-level path model, such that department-level, high-performance work system utilization is associated with enhanced levels of job satisfaction, organizational commitment, and psychological empowerment. In turn, these attitudinal variables were found to be positively linked to enhanced organizational citizenship behaviors, which are further related to a second-order construct measuring departmental performance. (Contains 1 figure, 3 tables, and 8 footnotes.)
American Psychological Association. Journals Department, 750 First Street NE, Washington, DC 20002-4242. Tel: 800-374-2721; Tel: 202-336-5510; Fax: 202-336-5502; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (Wales)