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ERIC Number: EJ944689
Record Type: Journal
Publication Date: 2011
Pages: N/A
Abstractor: ERIC
Reference Count: 12
ISSN: ISSN-1195-4353
Student Services Revitalization/Transformation
Pipitone, Brenda; Poirer, Wayne
College Quarterly, v14 n1 Win 2011
Over a two year period, a multidisciplinary team developed and implemented a plan to transform the delivery of student services at George Brown College in Toronto. It was a plan that called upon the College to fundamentally overhaul student services, but more importantly, to transform the service culture at the College through the students' "lens". The resulting Student Life Cycle Initiative (SLC) addressed the continuum of service from the first point of contact throughout the student's College experience--or life cycle--to graduation, and involved a revitalization of all systems and services that affect all students. To support the ongoing development and implementation of the SLC model and continued investment by the College's senior management, the co-leaders emphasized attention to measuring outcomes throughout the process, using a mix of quantitative and qualitative research to chart progress and gauge the perception of change. This article provides a narrative description of the process planning and execution of a comprehensive systemic change project delivered successfully with in a large urban college environment.
Seneca College of Applied Arts and Technology. 1750 Finch Avenue East, Toronto, Ontario M2J 2X5, Canada. Tel: 416-491-5050; Fax: 905-479-4561; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada (Toronto)