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ERIC Number: EJ944319
Record Type: Journal
Publication Date: 2011-Jun
Pages: 15
Abstractor: As Provided
Reference Count: 15
ISBN: N/A
ISSN: ISSN-0004-8623
Thinking Big Picture: Meeting the Needs of Researchers in Northern Australia
Mamtora, Jayshree
Australian Academic & Research Libraries, v42 n2 p88-102 Jun 2011
Due to the increase in research activity at Charles Darwin University in recent years, the Library created the position of Research Services Coordinator to meet researcher needs. Eighteen months after the new staff member was in place, an online survey was carried out to gauge the success of the new services and resources provided, and thereby identify any gaps. The survey focused on four main areas: research workshops, research consultations, library collections, and overall library support and services. On the whole, the results showed the Library was on track, but that there were areas for improvement. To provide further insight into the feedback provided during the survey, and to build on the initial recommendations, four focus group meetings were convened. The results again confirmed that the Library was providing appropriate levels of support to researchers, but funding constraints to acquire quality resources remained an issue. Focus group recommendations led to further fine-tuning of the products and services offered. The evaluation process was a useful management tool and will be carried out on a regular basis to ensure service quality and impact. (Contains 3 tables.)
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia